Why Fashion Retailers Need to Embrace Mobile Obsessions and Pursue CX Innovations

The rise of mobile technology has changed the way customers interact with brands and purchase products creating what’s known as customer experiences (CX). Customers now expect a seamless and personalized shopping experience across all touchpoints, including mobile apps, social media, and in-store experiences. These next-gen shoppers want speed and ease with a tailored, elevated experience.
Major businesses and brands like Browns Fashion, Drapers, Adidas, Zara, and Saks Fifth Avenue are embracing this challenge and investing in immersive, personalized experiences. The future of retail favors those that focus on the consistent and engaging CX only mobile apps can provide.