A Salesforce study found that 76% of consumers expect companies to understand their needs. Personalization—based on behavior, location, or purchase history—is key to meeting that expectation.
AI tools don’t just change how people search — they redefine where discovery begins. This leap from static search results to interactive, AI-driven conversations means brands must optimize for AI visibility, not just Google rankings.
On this episode of The Agile Brand™ with Greg Kihlström, Bryj COO Uldis Baumert dives into how AI has become the driving force behind smarter, faster, and more profitable retail marketing.
AI isn’t replacing marketers — it’s augmenting them. These tools help CMOs get more done with fewer resources while unlocking insights and creative variations that would be impossible to scale manually.
The numbers don’t lie: 90% of mobile time is spent in apps, not browsers. If you’re not engaging customers through a high-quality mobile experience, you’re losing to competitors who are.
The IDC’s 2024 AI Opportunity Study reveals that organizations investing in AI achieve an impressive average return of $3.70 for every $1 spent, with leading companies reaching an extraordinary $10.30 per dollar invested.
AI is now a vital element of modern marketing. A global report reveals that 94% of marketers invested in AI tools in 2024, and 75% plan to increase their investments in 2025, with nearly two-thirds expecting to raise their budgets by at least 25%.
Recent data underscores AI’s growing dominance: 84% of marketers say AI enhances their ability to deliver a better customer experience (HubSpot). In comparison, 60% of CMOs believe AI will be their most powerful tool in the next five years (Gartner). But deploying AI isn’t enough—it must be used wisely.
Mobile apps foster deeper customer relationships, drive loyalty, and significantly increase purchase frequency. Research shows that retail app users make purchases 33% more frequently than non-app users and spend 37% more per transaction.
Marketers face a key question: Is AI truly creating meaningful connections, or is its inauthenticity harming customer relationships?